Terms & Conditions

Last Updated: 27 May 2026

Please read these Terms and Conditions carefully before using our website or purchasing any services from Yours. These Conditions apply to all Yours studios. The governing law and company details vary by location — see the relevant section below.

Part A — All Locations

1. Definitions

In these Conditions, the following terms have the following meanings:

• User Account — the online platform through which client details are saved, credits can be bought, and classes can be booked and cancelled
• Class — any exercise class or session provided by us or on our behalf at a Studio, or online
• Client — a user of this website, purchaser of goods, or user of our services
• Credit — a unit purchased to make a booking for a Class
• Member — any person who has purchased a Membership plan
• Membership — a monthly subscription to purchase a set number of Credits per month
• Studios — any Yours studio locations as published on our website from time to time
• Website — yours.space

2. Use of Our Studios and Classes

1. You must create a user account before booking or attending a class.
2. You must be at least 16 years old to attend a class. Clients aged 16 or 17 must provide a consent form signed by a parent or legal guardian before attending their first class. Children under 16 are not permitted to attend classes or remain unaccompanied in our studios.
3. You must comply with all studio rules and reasonable instructions given by our staff. These rules may relate to opening hours, health and safety, use of equipment and facilities, and appropriate conduct. Our current studio rules are available on our website and may also be displayed within our studios.
4. Instructors, class times and schedules may occasionally change. Where reasonably possible, we will notify affected Clients of significant changes.
5. We may refuse entry to a studio, remove you from a class, or suspend or terminate your access to our Services where we reasonably believe that your conduct is unsafe, disruptive, harmful to others, or otherwise breaches these Conditions or our studio rules. You will not be entitled to a refund where access is refused or suspended because of your own conduct, except where required by law.

3. Health and Safety

1. Our staff are not medically qualified. If you have any doubt about your fitness to exercise — particularly in infrared heated classes — you must consult a doctor before attending.
2. By attending classes you acknowledge that exercise carries inherent risks, including risk of injury.
3. You are required to complete a Health Acknowledgement and Waiver before your first class. A copy is available at yours.space/health-acknowledgement-waiver/.
4. Nothing in these Conditions limits or excludes our liability for death or personal injury caused by our negligence.

4. Credits

1. Credits can be purchased via our website or in studio.
2. Credits may be sold in bundles (Credit Packs) at discounted rates.
3. One Credit entitles you to attend one Class. Some special events may require additional Credits; this will be specified at the time of booking.
4. Credits expire as set out in the credit pack terms at the time of purchase. Credits cannot be extended beyond their expiry date unless we agree to do so in exceptional medical circumstances.
5. Credits are non-refundable once purchased, subject to any statutory cancellation rights.
6. Voucher codes are unique to their specific offer, are single-use per Client, and are subject to withdrawal at any time without notice.

5. Booking a Class

1. Classes can be booked via our website. One Credit will be deducted from your account upon booking unless otherwise stated.
2. Classes are subject to availability. Joining a waitlist means a Credit will automatically be deducted and you will be added to the class if a space becomes available up to 2 hours before the start time. You will be notified by email and/or text.
3. If we cancel a Class, your Credit will be refunded unless otherwise stated.

6. Cancellation Policy

1. You may cancel a class booking at least 12 hours before the class start time and your Credit will be returned to your account.
2. Cancellations made less than 12 hours before a class, or failure to attend (no-show), will result in loss of your Credit. No exceptions will be made outside of exceptional circumstances at our discretion.
3. Bookings can be cancelled via the website, in person, or by telephone.

7. Membership

1. A Membership entitles a Member to a set number of Credits per month depending on the Membership plan purchased.
2. The Membership fee is set out on the website and is subject to change with reasonable notice.
3. Memberships are subject to a minimum term as specified at the time of purchase (typically two months for standard plans; six months for promotional or sale plans).
4. Membership Credits expire at the end of each billing period. Unused Credits cannot be rolled over, refunded, or transferred.
5. If payment fails, we will notify you and retry. Continued non-payment will result in cancellation of your Membership and any existing bookings.
6. We reserve the right to cancel a Membership with written notice.

8. Intellectual Property

All intellectual property rights in this website and its content — including design, layout, photography, copy, and trade marks — are owned by or licensed to Yours. You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

9. Website Use

By accessing this website you agree not to: introduce malicious software; attempt unauthorised access; or conduct denial-of-service attacks. Breach of these obligations constitutes a criminal offence and your right to use the website will cease immediately.

Part B — London Studio (Casa You Fit Pure Flow Limited)

CASA YOU FIT PURE FLOW LIMITED is registered in England and Wales, Company No. 15750449. Registered office: Unit 5, Ducketts Wharf, South Street, Bishops Stortford, England, CM23 3AR. Email: hello@yours-space.com Phone: +44 (0)7961 013335.

Consumer Rights (UK)

• All memberships purchased online are subject to a 14-day statutory cooling-off period under UK consumer law. If you attend or book a class within this 14-day period, your right to cancel ends at that point.
• Goods purchased online are covered by a 14-day cooling-off period, with a further 14 days to return items unused and undamaged for a full refund. Goods purchased in-studio are non-refundable unless defective or misdescribed.

Governing Law — London

The Terms in Part B and any dispute arising from your use of the London studio or UK services are governed by the laws of England and Wales. Both parties submit to the non-exclusive jurisdiction of the English courts.

Part C — Marbella and Ibiza Studios (YOU FIT PURE FLOW, S.L.)

YOU FIT PURE FLOW, S.L. is incorporated in Spain, Company No. 12619765. Registered office: Marbella Arena, Antigua Pl. de Toros, Av. Pilar Calvo, s/n, 29660 Marbella, Málaga. Email: hello@yours.space.

Governing Law — Spain

The Terms in Part C and any dispute arising from your use of the Marbella or Ibiza studios or Spanish services are governed by the laws of Spain. Disputes shall be subject to the jurisdiction of the competent courts in Marbella, Spain, unless mandatory consumer protection law provides otherwise.

10. Changes to These Conditions

We reserve the right to update these Conditions at any time. Changes take effect once published on this website. We recommend you check this page periodically.

11. Contact

For any questions about these Conditions, contact us at hello@yours.space.