FAQs

You can create an account with Yours here. Once your account is created you can buy credits and book your classes! Creating the account is the first step.

We recommend downloading the app here for the best user experience.

Our classes are sold as credits: 1 credit = 1 class.
We offer single credits, class packs of 3, 5, 10, 20 or 30 credits.
You can purchase your credits on the website here

Once you have purchased your credits you can book your class on the schedule here.

Yes! Your credits can be used across both locations unless specified as for an individual location only. If a class time is full at one location, try looking at the other location for availability. You can view the schedule here.

Yours is designed as shared class experiences

Yes! We recommend doing this before visiting the studio to speed up your experience. You will need to confirm that you are aged 16 years or older and have read and understood the terms and conditions

Please sign the waiver using the same email address you used to create your account, this allows us to link it correctly.

Yours has two studio locations in London:

• Hackney Wick – explore the studio here
• Shoreditch – explore the studio here

First time? We recommend arriving 15 minutes before class so we can show you around the space.

Otherwise we recommend arriving at least 10 minutes before class, you’ll have time to check in, place your items in the lockers and settle in.

For safety reasons you won’t be allowed to join the class 5 minutes after the class start time. We’d love you to experience the full class, so please do arrive on time.

Cancel your class up to 12 hours in advance through your account, and your credit will be returned automatically so you can rebook another session.

Cancelling within 12 hours of your class counts as a late cancellation, and the credit will be forfeited.

Yes, lockers are available at the studios. You set your own personal code to keep your belongings secure.

Shoreditch

There are changing rooms and showers for both women and men. Shower towels, body wash, shampoo and conditioner and everything you need to get ready is all available. 

Hackney Wick

There is an individual shower at this studio. There is a dedicated area to get changed, and a station including all the products you need to freshen up!

Yes! You can purchase bottles of water or re-fill your water bottle at the filtered water station.

Shower towels, sweat towels, hair products, deodrant, hairdryers, straighteners and wet kit bags. Everything you need to get ready for your day!

All you need to bring is your workout clothes, your grip socks and your energy! For infrared heated class we recommend bringing a change of clothes for after your class. If you don’t have grip socks you can purchase them at reception. Shoes are not required in the studios.

There is a shake bar offering HERMOSA protein shakes in a variety of flavours. On arrival to the studio pre-order your shake with the team and it will be ready and waiting for you after class!

A class pack is a group of class credits that you can use before they expire. The expiry date kicks in from the date you purchase the package.

A membership is a recurring payment that allows you to attend a certain number of classes each month. Your membership renews automatically every month on your renewal date. Your monthly credits don’t roll over, they refresh automatically once your next membership payment is made. Any unused credits are removed, and your new month credits arrive in your account.

Memberships give you access to a better rate per class, a membership works out cheaper if you are attending regularly. There’s perks that come with being a member too, ask the Front of House team for more information.

Your first payment is taken on the day you sign up, whether online or in the studio. After that, payments are taken on the same date each month.

No – memberships run on a rolling monthly basis. Each payment covers one month, and you’re free to cancel at any time, provided you give the required notice. See “How do I cancel my membership?” for details.

Membership credits are to be used within the month. On your payment date any remaining credits will be removed and your account will be refreshed with your next month’s credits.
Memberships help clients stay committed so be sure to get your classes booked in.

Email us at hello@yours-space.com

Please note: your current membership offering may not be available for purchase again at a later date. We require a minimum of 14 days’ notice before your next billing date for cancellation. If you give less than 14 days’ notice, one final payment will be charged and your membership will stay active until the end of that billing cycle.

Refunds are not available for unused memberships periods, but you’ll keep full access to your membership benefits until the end of your current billing cycle.

No, pauses aren’t available. Since there is no joining fee, there’s no pause option on memberships.

Absolutely! You’re always welcome back, and we’ll make rejoining as quick and seamless as possible. When you rejoin, the memberships and products available at that time will be offered to you

You will find the guest credits on your account. When you go to book your class you will see the option to book the class with your membership credits or with your guest credit – by selecting guest credit you can add your friend’s email address in and get them all booked on for the class.