FAQs

You can create an account with Yours here. Once your account is created you can buy credits and book your classes! Creating the account is the first step.

We recommend downloading the app here for the best user experience.

Our classes are sold as credits: 1 credit = 1 class.
We offer single credits, class packs of 3, 5, 10, 20 or 30 credits.
You can purchase your credits on the website here

Once you have purchased your credits you can book your class on the schedule here.

Yes! Your credits can be used across both locations unless specified as for an individual location only. If a class time is full at one location, try looking at the other location for availability. You can view the schedule here.

Yours is designed as shared class experiences

Yes! We recommend doing this before visiting the studio to speed up your experience. You will need to confirm that you are aged 16 years or older and have read and understood the terms and conditions

Please sign the waiver using the same email address you used to create your account, this allows us to link it correctly.

Yours has two studio locations in London:

• Hackney Wick – explore the studio here
• Shoreditch – explore the studio here

First time? We recommend arriving 15 minutes before class so we can show you around the space.

Otherwise we recommend arriving at least 10 minutes before class, you’ll have time to check in, place your items in the lockers and settle in.

For safety reasons you won’t be allowed to join the class 5 minutes after the class start time. We’d love you to experience the full class, so please do arrive on time.

Cancel your class up to 12 hours in advance through your account, and your credit will be returned automatically so you can rebook another session.

Cancelling within 12 hours of your class counts as a late cancellation, and the credit will be forfeited.

Yes, lockers are available at the studios. You set your own personal code to keep your belongings secure.

Shoreditch

There are changing rooms and showers for both women and men. Shower towels, body wash, shampoo and conditioner and everything you need to get ready is all available. 

Hackney Wick

There is an individual shower at this studio. There is a dedicated area to get changed, and a station including all the products you need to freshen up!

Yes! You can purchase bottles of water or re-fill your water bottle at the filtered water station.

Shower towels, sweat towels, hair products, deodrant, hairdryers, straighteners and wet kit bags. Everything you need to get ready for your day!

All you need to bring is your workout clothes, your grip socks and your energy! For infrared heated class we recommend bringing a change of clothes for after your class. If you don’t have grip socks you can purchase them at reception. Shoes are not required in the studios.

There is a shake bar offering HERMOSA protein shakes in a variety of flavours. On arrival to the studio pre-order your shake with the team and it will be ready and waiting for you after class!

Class packs are a set number of credits that expire a set time after purchase.

Memberships give you fresh credits every month, renew automatically, and offer our best price per class.

If you’re planning to come regularly, we recommend a membership. It’s the best way to build movement into your week and become part of the Yours community.

Two types, each available on a 3-month minimum or rolling monthly:

• All Access. Every class across both London studios: Infrared at Shoreditch and Hackney Wick, Reformer at Shoreditch.
• Hackney Wick Neighbourhood. Infrared at Hackney Wick only.

• 3-month memberships ask for a minimum commitment of 3 months, and in return you get a lower monthly price. After 3 months, your membership continues month to month.
• Rolling memberships have no minimum term. You pay a little more for the flexibility to cancel anytime with the required notice.

• Our best price per class, lower than any class pack.
• Priority booking, so you get first pick of classes.
• Guest credits to bring a friend. You get 1 or 2 depending on your membership type.
• 1 late cancel on us each month.
• Membership freezes of up to 2 weeks a year, for when life gets busy.
• Access to member events, from sound healing to community sessions. Make sure you’re opted in to our emails so you get your invite!

Your first payment is taken when you sign up, online or in studio. After that, you’re charged on the same date each month.

Unused credits don’t roll over. They’re cleared on your payment date and replaced with your next month’s allowance.

Your guest credits appear in your account. When booking, select the guest credit option and enter your friend’s email to book them in.

Yes. All memberships can be frozen for up to 2 weeks in each calendar year, with a minimum freeze of 1 week. That means one 2-week freeze or two separate 1-week freezes. To freeze, email us at hello@yours-space.com with your freeze request. We require a minimum of 48-hours notice to process your freeze request. On a 3-month membership, frozen weeks do not count towards your minimum term.

Email us at hello@yours-space.com

Cancellation requires at least 7 days’ notice before your next billing date. With less notice, one final payment is taken and your membership stays active until the end of that cycle.

• 3-month memberships: you can cancel once your 3-month minimum is complete, with the same 7 days’ notice.
• Rolling memberships: you can cancel anytime with 7 days’ notice before your next billing date.

Unused membership time isn’t refunded, but your membership and its benefits continue until the end of your billing cycle.

Wear comfortable athletic clothing that allows you to move freely — you will sweat. Grip socks are required in all of our studios for safety and hygiene. They’re available to purchase at the studio if you don’t have a pair.

• Hydrate well before, during, and after class
• Wear comfortable athletic clothing you can move and sweat in
• Bring a change of clothes if you’d like to freshen up after
• If it’s your first time, arrive a little early and our team will walk you through the studio

The studio is safely warmed to between 35–38°C using infrared technology. Unlike traditional saunas, infrared heat warms your body directly rather than heating the air around you — creating the perfect environment for a deep, detoxifying sweat, higher calorie burn, and faster recovery.

Yes — grip socks are required for all reformer classes for safety and hygiene. They’re available to purchase at the studio if you need a pair.

No — our infrared heated classes are not suitable during pregnancy. Infrared heat raises your core body temperature slightly, which is not recommended for expecting mothers.

If you’re pregnant and would like to continue training with us, please speak to our team and we’ll do our best to help.

Yes — reformer classes are suitable during pregnancy up to 20 weeks. We always recommend checking with your healthcare professional before attending, and please let your instructor know before class so they can offer appropriate modifications.

Yes — grip socks are required for all reformer classes for safety and hygiene. They’re available to purchase at the studio if you need a pair.

Wear comfortable athletic clothing that allows you to move freely. Grip socks are required in all of our studios for safety and hygiene. They’re available to purchase at the studio if you don’t have a pair.

If you’re new to the reformer, we recommend starting with Reformer Flow — controlled sequences focused on mobility, posture, and breath connection. No added weights, just the reformer and your body working together.

No – memberships run on a rolling monthly basis. Each payment covers one month, and you’re free to cancel at any time, provided you give the required notice. See “How do I cancel my membership?” for details.

Membership credits are to be used within the month. On your payment date any remaining credits will be removed and your account will be refreshed with your next month’s credits.
Memberships help clients stay committed so be sure to get your classes booked in.