Cancellation Policy

We understand that plans can change. Our cancellation policy exists to keep our studios running fairly for everyone — and to allow fellow members to take your spot if you can no longer make it.

Class Cancellations

• Cancel at least 12 hours before the class start time and your Credit will be returned to your account in full — no questions asked.
• Cancellations made less than 12 hours before the class, or failure to attend (no-show), will result in the loss of your Credit. This applies across all Yours studios.
• You can cancel a booking via the website, in the app, in person at the studio, or by calling us.

Late Arrival

Out of respect for your instructor and fellow clients, late entry to class may not always be possible. If you are more than 5 minutes late the door may be closed. Your Credit will not be refunded in this case.

Waitlist

If you join a waitlist and are automatically added to a class (up to 2 hours before the start time), you will be notified by email and/or SMS. The same 12-hour cancellation policy applies from the point you are added. If you are added within 12 hours of the class you will not be charged for cancelling.

Memberships

• Membership Credits expire at the end of each billing period and cannot be rolled over or refunded.
• To cancel a Membership, please contact us at hello@yours.space before your next billing date. Notice periods and minimum terms apply as set out in your membership agreement.
• UK members: memberships purchased online are subject to a 14-day cooling-off period under UK consumer law. If you attend a class during this period, your cooling-off right ends at that point.

Studio or Instructor Cancellations

In the rare event that we need to cancel a class, you will be notified by email as soon as possible and your Credit will be fully refunded to your account.

Exceptional Circumstances

If you are unwell or facing a genuine emergency, please reach out to us at hello@yours.space. We will always try to be fair and considerate, and will review these situations on a case-by-case basis.

For full terms relating to bookings, credits, and memberships please see our Terms and Conditions.